Return Policy

Eligibility for Returns:

  • Returns are accepted for damaged or defective merchandise only.
  • All return requests must be made within 15 days of receiving your order. Please inspect your shipment immediately upon arrival.
  • Products must be returned to their original packaging, unopened and in resalable condition. Any items that have been opened, used, or altered will not be accepted.
  • Certain items may be non-returnable due to hygienic reasons or manufacturer restrictions.
  • You must obtain approval for return Merchandise from Sigma Wholesale before shipping any returns. Returns sent without approval will not be processed.

Return Process:

  • Contact Us: Contact our customer service department at (832) 649-2049 within 15 days of receiving your order to request a return approval. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will provide you with return shipping instructions.
  • Package Your Return: Carefully package the item(s) you are returning in the original packaging. Include a copy of your original invoice.
  • Ship Your Return: Ship the package to the address provided in the return instructions. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect items shipped, damaged in transit). We recommend using a trackable shipping method and ensuring the package for its value.
  • Inspection and Processing: Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria. Upon approval, we will process your refund or replacement within 15 business days.

Refunds

Refunds will be issued to the original payment method used for the purchase.Shipping costs are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Disclaimer

Sigma Wholesale reserves the right to refuse any return that does not comply with this return policy. This return policy is subject to change without notice.